At MISPR1NT, we want you to love what you order. We understand that sometimes things don't quite go to plan, so we've made our returns and exchanges process as straightforward as possible.

Whether there's a problem with your order or you've changed your mind, we're here to help. This policy explains how returns work and the rights you have when shopping with us.

Faulty, Damaged or Incorrect Items

We take pride in the quality of our products, so if your order arrives faulty, damaged or different from what you ordered, please get in touch with us at support@mispr1nt.co.uk.

Let us know your order number, explain what's happened and, if possible, send us a few photos of the issue. We'll take a look and work with you to put things right.

If an item is faulty, damaged or not as described, we'll cover the reasonable cost of returning it where required by law. Depending on the circumstances and your legal rights, you may be entitled to a refund, repair or replacement.

Under UK consumer law, you generally have the right to reject faulty goods for a full refund within 30 days of receiving them. After this period, different rights and remedies may apply.

Your statutory rights are not affected by anything in this policy.

Ordered the Wrong Size?

No worries — we understand that getting the right fit isn't always easy when shopping online.

If you've ordered the wrong size, you can contact us to arrange a size exchange, subject to availability.

For voluntary size exchanges outside your legal cancellation rights, we ask that items are unworn, unused and returned in their original condition, with all tags attached. Customers are responsible for the return postage costs for these exchanges.

We'd recommend using a tracked delivery service to help make sure your parcel reaches us safely.

If your preferred size is out of stock, we'll get in touch to discuss the available options.

Please note: Our size-exchange requirements do not remove or limit your legal rights to cancel an online order or return faulty goods.

Changed Your Mind?

We get it — sometimes an item just isn't quite what you expected.

For most online orders, UK consumer law gives you 14 days from the day after you receive your order to tell us that you'd like to cancel it, without needing to give a reason.

Once you've notified us, you have a further 14 days to send the item back.

To cancel your order, email support@mispr1nt.co.uk with your order number and a clear message telling us you'd like to cancel. You don't have to use a particular form, although you can use a cancellation form if one has been provided.

For these statutory cancellations:

• You'll need to return the item within 14 days of notifying us that you're cancelling.

• You're responsible for the direct cost of returning the item, provided we informed you of this before your purchase.

• We'll refund the price of the returned item and the standard delivery charge you paid for the original order. If you chose a more expensive delivery option, we'll only refund the standard delivery cost.

• We'll issue your refund without undue delay and within the legal timeframe, generally within 14 days of receiving the returned item or receiving evidence that you've sent it back, whichever happens first.

Refunds will normally be made using the original payment method.

You can try clothing on as you would in a shop to check the fit. However, if an item has been handled beyond what is necessary to establish its nature, characteristics and fit, we may be entitled to deduct an appropriate amount for any resulting loss in value, as permitted by law.

Some types of goods are excluded from the right to cancel under specific legal exceptions. If an exception applies to a particular product, we'll explain this where required.

Returning an Item

Please contact us before sending anything back so we can guide you through the process and confirm the appropriate return arrangements.

Unless we've agreed otherwise, please use the return instructions we provide and package your item securely. Please keep your proof of postage until your return has been resolved.

For faulty or incorrect items, please contact us first so we can arrange the appropriate solution and explain the return process.

Please don't send items to an address that hasn't been confirmed by us.

A Few Things to Remember

Items that have been worn, damaged through misuse or altered after delivery may not qualify for a voluntary size exchange.

However, this doesn't affect your statutory rights. If an item is faulty, not as described or otherwise fails to meet the requirements of consumer law, we'll assess the issue in line with your legal rights.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited.

Need a Hand?

If you have any questions about an order, sizing or a return, we're happy to help.

Email: support@mispr1nt.co.uk

Please include your order number so we can get back to you as quickly as possible.

Thanks for choosing MISPR1NT. We're a growing brand, and every order and bit of support genuinely means a lot to us. 🖤