Returns & Exchanges

At MISPR1NT, we want you to love what you order. We understand that sometimes things don't go quite to plan, so we've made our returns and exchanges process as straightforward as possible.

Faulty or Damaged Items

We take pride in the quality of our products, so if your order arrives faulty or damaged, please get in touch with us at support@mispr1nt.co.uk.

Let us know your order number, explain what's happened and, if possible, send us a few photos of the issue. We'll take a look and help put things right.

If your item is faulty, we'll cover the reasonable cost of returning it and arrange an appropriate solution in line with your consumer rights.

Ordered the Wrong Size?

No worries — we understand that getting the right fit isn't always easy when shopping online.

If you've ordered the wrong size, you can contact us to arrange an exchange, subject to availability.

We ask that items are unworn, unused and returned in their original condition, with all tags attached.

Please note: Customers are responsible for the return postage costs for size exchanges. We'd recommend using a tracked delivery service to make sure your parcel reaches us safely.

If your preferred size is out of stock, we'll get in touch to discuss your options.

Changed Your Mind?

We get it — sometimes an item just isn't quite what you expected.

For online orders, you generally have 14 days from receiving your order to let us know you'd like to cancel, followed by a further 14 days to return it. Some exceptions may apply under consumer law.

Return postage for change-of-mind cancellations may be your responsibility, provided this was made clear before your purchase. We'll process any refund you're entitled to in line with the applicable rules.

A Few Things to Remember

Please contact us before sending anything back so we can guide you through the process.

Items that have been worn, damaged through misuse or altered after delivery may not qualify for a return on those grounds. This doesn't affect your legal rights if an item is faulty or otherwise doesn't meet the requirements of consumer law.